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The 7 Habits of Highly Effective People
Stephen Covey
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Who recommended it
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Blume invokes Covey's principle of seeking to understand before being understood as the corrective discipline for leaders who let emotion override listening — a lesson he learned firsthand from a mentor who deployed it on him mid-grievance.
“he used the Stephen Covey quote there's our second book reference and he said seek first to understand before being understood.”